Russian airline Iraero approached us with a request to form a clear market positioning.
Competitive advantages were not formulated, and the company did not stand out from the rest. A large number of employees did not have direct contact with the leader who embodies the company's values and principles. The lack of a semantic value level of the brand led to each employee perceiving and transmitting different messages to the audience, which affected the level of trust in the company.
We conducted a target audience study, during which deep needs, desires, and anxieties were identified.
We have noticed an important psychological aspect related to a person's feeling in flight. On board, a person entrusts comfort, safety, and responsibility for their own life to the airline, taking on the position of a child from a psychological point of view.
This insight formed the basis of the brand positioning and character: practicality, confidence, strength, and authority.
The brand values include care for the client, reliability, and attentiveness.
In the brand platform, we have established the semantic foundation of the brand. This document serves as the guardian of values, which all employees study to understand the company's philosophy at a deep level. Based on the approved brand platform, a rebranding was conducted with the assistance of the chief art director, Alexandra Korolkova. A font design was developed for the logo. Advertising media and touchpoints are styled consistently, supporting the semantic foundation of the brand.